Returns and Exchanges
What Is Your Return Policy?
I do not offer returns or refunds for changes of mind since our prints are made to order.
What Should I Do If My Print Arrives Damaged/Incorrect?
If your print arrives damaged or incorrect, please provide photo evidence of the issue, and I will promptly arrange for a replacement.
Product Information
What Is the Difference Between the Print Mediums You Offer?
Each of our print mediums offers distinct characteristics:
- Fine Art Prints: Crafted on museum-grade paper, these prints feature a cotton museum-grade white Fine Art paper, providing a timeless and classic look.
- Canvases: Our canvas prints are produced on a 400gsm poly-cotton blend canvas using Epson archival Ultrachrome inks. They are stretched on Australian pine stretch bars, offering a traditional and textured appearance.
- Metal Prints: Metal prints are created on aluminium panels with a ChromaLuxe coating, resulting in a sleek and modern finish.
Are Your Prints Limited Edition?
All of our photos are available as open editions, allowing you to enjoy our artwork without limitations.
Shipping & Delivery
How Long Does It Take to Dispatch/How Much Is Shipping?
Our standard dispatch time is typically 7-14 days. Shipping to Australia and New Zealand is free. International buyers need to contact us separately for a shipping quote. Please allow more time during the holiday season. For detailed shipping information, visit our Shipping & Delivery page.
Materials
What Materials Are Used for the Prints?
Our materials vary by print medium:
- Fine Art Prints: Canson Infinity Rag Photographique – 310 gsm. 100% cotton museum-grade white Fine Art paper.
- Canvases: 400gsm poly-cotton blend canvas with Epson archival Ultrachrome inks. Stretched on Australian pine stretch bars.
- Metal Prints: Aluminium panel with ChromaLuxe coating.
Licensing
Are You Licensing Images/Can a Company Use the Images?
For licensing inquiries or the use of our images for commercial purposes, please contact us with details about your intended use, print run, and other relevant information.
Custom Orders
Can I Buy a Different Size or a Different Crop?
Yes! I can accommodate custom orders for different sizes or crops. Please contact us to discuss your specific requirements.