Shipping & Delivery
As a custom made-to-order business, I create your prints with care and precision upon receiving your order. Our approach ensures that each piece is crafted to meet our high-quality standards and to fulfill your expectations.
General Information
- Order Processing: Our products are made upon order, ensuring each print is tailor-made for you.
- Shipping Estimates: Shipping times are estimated and may vary. I strive to meet these estimates but cannot guarantee them.
- Special Deadlines: If you have a specific deadline, please contact us. I’ll make every effort to accommodate your needs.
- In-Store Pickup: I do not offer in-store pickup as I do not have a physical store or gallery.
Shipping Within Australia
- Dispatch Time: Prints are typically shipped within 5 days.
- Delivery: I offer free delivery across Australia.
- Signature Required: A signature is required upon delivery, hence I do not deliver to PO Boxes or similar.
International Shipping
- Dispatch Time: Prints are typically shipped within 5-7 days internationally.
- Signature Required: A signature is required upon delivery for all international orders.
- Carriers: I use DHL parcel service or Australia Registered Post, which includes tracking for all orders.
- Shipping Rates: Please contact us for a quote on international shipping rates.
Estimated Shipping Times
Below are our best estimates for shipping times by region. Please note these are estimates and should be used as a guideline only:
- New Zealand: 3-15 business days
- United Kingdom: 6-15 business days
- Europe: 7-25 business days
- USA and Canada: 7-21 business days
I currently do not ship to Russia, Belarus, or Iran.
Customs, Duties, and Taxes
- All customers are responsible for any customs, duties, and taxes applied to their order.
- I recommend contacting your local customs office for detailed information.
- Our shipments do not include an invoice unless requested, and I may mark packages as ‘gift’ where appropriate to potentially reduce customs duties and taxes.